Terms & Conditions

Required by section 43 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

• Legal name: Tiaan Wessels, trading as Crown Peaks
• Legal form: Sole proprietor registered in South Africa
• Nature of business: a subscription mobile web app providing AI-generated gym programs, nutrition plans and progress tracking
• Email: admin@crownpeaks.co.za (all support, legal, privacy and billing queries)
• Physical address: available on request from admin@crownpeaks.co.za
• Place of business: South Africa
• Website: this website, where these terms, the privacy notice, the refund policy and full pricing are published before you pay

You must be at least 16 years old to use Crown Peaks. If you are 16 or 17, a parent or legal guardian must read and accept these terms on your behalf and consent to the processing of your personal information, including health information, as described in our privacy notice. We do not knowingly provide the service to anyone under 16, and we will close an account and delete the data if we learn that we have.

If you are contracting for an organisation, you confirm you have authority to bind it. You confirm the information you give us is accurate and that you keep it up to date.

Crown Peaks generates personalised gym programs, nutrition and meal plans, recovery guidance and progress tracking, and provides an AI coach you can chat with, including sending photos of food or equipment. Plans adapt to the training, weigh-ins and preferences you log.

Crown Peaks is a fitness and nutrition tool, not a medical service, and we are not a registered health practitioner, dietitian or biokineticist. Programs, macros, supplement timing and coach responses are general guidance only and are not medical, dietary or professional health advice. Speak to a qualified professional before starting a new training or eating plan, especially if you have an injury, are pregnant, or have a medical condition. You train at your own risk.

Keep your login credentials confidential. You are responsible for everything that happens under your account. Tell us immediately at admin@crownpeaks.co.za if you suspect unauthorised access.

You must not:

• use the app for anything unlawful, fraudulent, or abusive, including spam;
• infringe anyone's intellectual property or other rights;
• interfere with the security or integrity of the service — no malware, probing, scanning, scraping, or attempting to bypass access controls or plan limits;
• reverse engineer, resell, or redistribute the service or its content;
• share accounts, or use the AI coach to generate illegal, harmful, hateful, or deceptive content.

Programs, meal plans and coach replies are generated by automated systems and may be inaccurate or incomplete. You are responsible for what you send to the coach (including photos you have the right to upload), for reviewing outputs before acting on them, and for how you use them. We may filter, refuse, or remove content, and may suspend accounts for misuse. If you believe content infringes your rights, contact us at admin@crownpeaks.co.za and we will investigate and remove it where appropriate; repeat infringement leads to termination.

Under section 71 of POPIA you may object to a decision about you being based solely on automated processing. Our plans are suggestions you choose to follow, not decisions with legal effect, but you can always ask us to review or override anything the system generated.

Membership is billed monthly or yearly at the prices shown on our pricing page. Prices are quoted in South African Rand. Subscriptions renew automatically at the same price and interval until you cancel, and you can cancel at any time from your account — cancelling stops future renewals and you keep access until the end of the period you have paid for.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax (including VAT or local sales tax added at checkout), cancellation and refund mechanics are governed by the Paddle Buyer Terms. See our refund policy for how refunds work.

Because this is an electronic transaction, section 44 of ECTA gives you the right to cancel your purchase without reason and without penalty within 7 days of the transaction date, and to receive a full refund of what you paid (you may be charged the direct cost of returning goods — not applicable to a digital membership). This right is in addition to, and not limited by, our voluntary 14-day money-back guarantee.

Section 14 of the CPA also lets a consumer cancel a fixed-term agreement on 20 business days' notice. Nothing in these terms limits any right you have under the CPA, ECTA or POPIA.

Crown Peaks owns the app, its software, branding, and the systems that generate your plans. You receive a limited, non-exclusive, non-transferable right to use the service for your own personal training within your plan. Content you create or upload stays yours; you grant us a limited licence to host and process it so we can provide the service.

We work to keep the app running but do not guarantee uninterrupted or error-free performance, and features may change as the product develops. Except for the rights the CPA gives you — which we do not exclude, limit or waive — and to the fullest extent the law allows, we disclaim implied warranties of merchantability and fitness for a particular purpose.

To the fullest extent permitted by law, our total liability arising out of or relating to the service is limited to the fees you paid in the 12 months before the claim, and we are not liable for indirect, consequential or special damages, including lost profits, data, or goodwill.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for gross negligence, fraud, or death or personal injury caused by our negligence, and nothing affects your rights under section 61 of the CPA (harm caused by goods or services). This clause is not intended to be an unfair, unreasonable or unjust term under section 48 of the CPA.

You indemnify Crown Peaks against claims arising from your content, your unlawful use of the service, or your breach of these terms, to the extent the law permits.

We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may stop using the app and cancel your membership at any time. When access ends you can request an export of your training data within 30 days, after which it may be deleted.

Please contact us first at admin@crownpeaks.co.za so we can resolve the problem. If we cannot, as a South African consumer you may refer the matter to the Consumer Goods and Services Ombud or the National Consumer Commission, or approach a court with jurisdiction, including the Magistrates' Court in your area. Privacy complaints go to the Information Regulator — details are in our privacy notice.

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over disputes. You may not assign this agreement without our consent; we may assign it in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. If we change these terms materially we will let you know in the app before the change takes effect.

Questions about these terms? Email admin@crownpeaks.co.za.